Terms and Conditions

The Service that UrbanCasino provides is designed and intended for the sole use of Adults who are the age of 18 years or older (or the accepted applicable age of legal adulthood in your country of residence) only. If you are not of legal gambling age in your country of residence, you must discontinue the use of this Service immediately.

If for any reason you do not agree with all of the terms and conditions contained in this Agreement, including this Service’s Security Policy, please terminate the use of this Service immediately. By using this Service, you agree to be legally bound by all of the terms of this Agreement. UrbanCasino reserves the right to change the terms of this Agreement or to change, modify or otherwise alter any features of this Service at any time and for any purpose without given notice. Players should visit this page regularly and review this Agreement for any amended and current terms of this Agreement, as your continued access or use of the Service will be deemed as an irrevocable acceptance of any such changes, modifications or amendments.

1.1: These Terms and Conditions are a legal and binding agreement between You (“you”, “customer”, “player”, “players”) and UrbanCasino (“UrbanCasino”, “we”, “us” or “our”), and apply to the use, in any form, of the website Urban Casino and all the Services provided within, including all of the games available (“website”, “service”, “services”).

1.2: The Terms & Conditions on this site may be changed at any time and at our sole discretion. Any changes to the Terms & Conditions will be published on the website immediately and it is your responsibility to remain informed and up-to-date with said changes. Continued use of our Services after such amendments implies that you understand and agree with the latest updates to the Terms & Conditions of UrbanCasino.

1.3: UrbanCasino offers online gambling and entertainment services and will be referred to hereinafter as “Services”. The term “Services” extends to product information regarding the downloadable assets, games, promotions, functionality, communication, and more where applicable. The user of these services, “You”, the “Player/s” and/or “User/s” agree to be legally bound to the Terms & Conditions stated on this website and/or other entities operated or controlled by UrbanCasino. By making use of our Services and/or creating an account with UrbanCasino, you agree to be bound by these Terms & Conditions in their entirety and without any dispute. Discontinue using UrbanCasino and its services immediately if you do not agree with the Terms & Conditions as stated here.

1.4: UrbanCasino is for the use of ADULTS ONLY, meaning that you must be 18 years of age or older to make use of our Services (or the accepted applicable age of legal adulthood in your country of residence to be allowed to participate in gambling). Providing false personal information constitutes a legal offense and UrbanCasino reserves the right to report any fraudulent behavior to the relevant authorities if and when needed.

1.5: Gambling online may not be permitted in some jurisdictions. Therefore, it is your responsibility to be aware of your local regulations before making use of this website and inherent services that accompany it. UrbanCasino will not be held accountable if players are not aware of or ignore the local regulations and continue to make use of the website and the services offered. As entertainment service providers that span across multiple jurisdictions, UrbanCasino makes no claim to the legality of using our website and its features in your area. Players found not abiding by the correct use of the services and custom guidelines of the website in their area will not receive any assurances or legal counsel.

1.6: Players that reside in the following countries are unfortunately not permitted to register an account at UrbanCasino: Afghanistan(AF), Ajman(AE), Brunei(BN), Cambodia(KH), Congo(CG), Cyprus(CY), Dubai(AE), Eritrea(ER), Ethiopia(ET), Fujairah(AE), Iran(IR), Iraq(IQ), Kuwait(KW), Lebanon(LB), Liberia(LR), Libya(LY), Malaysia(MY), Myanmar(MM), North Korea(KP), Oman(OM), Pakistan(PK), Palestine(PS), Poland(PL), Qatar(QA), Ras Al Khaimah(AE), Saudi Arabia(SA), Sharjah(AE), Singapore(SG), Somalia(SO), Sudan(SD), Syria(SY), Turkey(TR), Umm Al Quwain(AE), Yemen(YE), Zimbabwe(ZW). We reserve the right to modify this list of eligible players and disallow jurisdictions at our discretion.

1.7: Besides players residing in jurisdictions or countries where our access is either limited or restricted, and who somehow manage to register an account without our express approval, may encounter further restrictions set in place by game providers themselves. This may include their access being limited or prohibited for certain games. Players in circumstances like this will have no claim against either the games providers or UrbanCasino. Refer to the ‘Bets and Games’ section for detailed information pertaining to game provider restrictions.

1.8: UrbanCasino only offers no deposit bonuses to players residing in the United States of America, Canada, Australia, New Zealand, United Kingdom and South Africa. Proof of residency may be required when claiming said bonuses.

1.9: Use of the UrbanCasino website and its Services is considered consent to receive promotional materials and any communication from us via Phone, SMS, email, and Push Notifications. However, you may unsubscribe to any one or all of these services at any time by contacting our Customer Services team.

1.10: Players accessing our Services may make use of updates, new features, promotions, enhancements, software, and/or the addition of new casino brands, all of which are subject to the Terms & Conditions, guidelines, codes of conduct and license agreements. Any conflicts between the applicable License Agreement for Services and the Terms & Conditions will be resolved at our discretion.

1.11: UrbanCasino services, the website (as well as any other websites directly associated by UrbanCasino), features, the gaming software, and system requirements, are subject to change at our discretion and without notice. We will not be held accountable for any damage or loss suffered by the players as a result of these potential changes.

1.12: It is the responsibility of the players to agree with and follow the rules of the individual games advertised on the UrbanCasino website as well as any bonuses or promotions linked to particular games on offer.

1.13: Any disputes or claims against UrbanCasino that may arise, are to be made to the UrbanCasino Customer Service within 2 business days of the date when the issue first arose. Once this period has expired, the dispute/claim will be declared void. You must provide our support agents with all of the necessary documents and information for us to be able to conduct a proper review of the matter at hand. Please allow up to 14 business days for the investigation to take place and for customer service to report the results of that investigation.

1.14: Data stored on UrbanCasino servers will prevail in cases of dispute and regarding settling the claim. If there is any discrepancy between the UrbanCasino server data and the data output offered by a players’ personal machine, the information provided by the UrbanCasino server will be used for settling the claim.

1.15: UrbanCasino is exempt from any liability regarding performance failure and/or any delays that may have been caused by events outside of our control. We are not liable for the results or delays caused by cyber-attacks, civil disturbances, power outages, war, internet or acts of God, or any other occurrence outside of UrbanCasino’s control.

1.16: UrbanCasino may make a circumstantial exception or waiver to any one or more of the terms for an individual player and that exception/waiver is considered valid only in the form of written notice from UrbanCasino management only and will only remain valid to the circumstantial event specifically stated in the waiver, and will not include any subsequent events that may arise.

1.17: Using our services while located in any jurisdiction that does not allow playing casino and/or live games with Bitcoin or other accepted altcoins and/or placing and/or accepting of bets online in Bitcoin or other accepted altcoins, is prohibited.

1.18: Players are only permitted to deposit and withdraw funds with Bitcoin or other accepted altcoins, into and from your own player account, that are valid and lawfully belong to you.

1.19: You have a clear understanding that the value of Bitcoin or other accepted altcoins fluctuates rapidly, depending on the market value; which is out of UrbanCasino’s control.

1.20: You are aware of the fact that Bitcoin or other accepted altcoins, may not be considered a legal currency depending on the jurisdiction and as such they are treated as virtual currency with no intrinsic value on the UrbanCasino Website itself.

2.1: UrbanCasino enforces that it is the responsibility of the player to be aware of the online gambling laws in their jurisdiction and to act accordingly. Users who register an account and bet real money on games available on the UrbanCasino website are affirming that they abide by their local regulations regarding online gambling as well as pledge that they are legally allowed to do so within their respective jurisdiction. Unfortunately, we will not provide any assurance or legal advice for players failing to comply with this fact.

2.2: UrbanCasino will not be held accountable for the actions of players who forfeit their obligation to check whether engaging in online gambling incurs legal issues for them based on their jurisdiction. If there are any doubts regarding this, please consult with legal experts in your area regarding the engaging of online gambling within your jurisdiction before making the decision to make use of our Services.

2.3: A player must create their own personal casino account with UrbanCasino, using all valid and relevant information required within the registration process in order to be allowed to participate in the games advertised on the website and to place real money bets.

2.4: No players personal information will be shared with third parties, other than what is specified in the Security Policy. Please review our Security Policy for further information pertaining to how your personal information is being used and stored by UrbanCasino.

2.5: In order to create an account with UrbanCasino, players must provide real and up-to-date personal information as required on the registration form as follows:

• Email (Note: a player account will not be activated until the email address is verified)
• Password
• First name
• Last name
• Password
• Currency
• Country
• Date of Birth
• Mobile Number

It is the players’ responsibility to update any changes in their personal information supplied.

2.6: Players who register a new account warrant that they are at least 18 years of age, have provided authentic personal information, have not registered more than one account on the website (otherwise referred to as a “Duplicate Account”), are the rightful owners of the real money funds used to deposit into their Player Accounts, and participate in games, offers, promotions and bonuses on their own behalf and not as intermediaries.

2.7: UrbanCasino only allows one account per user and household. Any accounts found to have matching IP addresses, devices used for registration, physical billing addresses, e-mail addresses, phone/mobile numbers, deposits, logins and/or gameplay, will be considered Duplicate Accounts and can be closed at any time without notice. Any exceptions to this rule must be approved by UrbanCasino management and may be revoked at any time. Any account created with the intention of cheating or defrauding UrbanCasino will be closed at our discretion and all winnings may be voided and/or withheld.

2.8: UrbanCasino reserves the right to perform, without notice, background checks at random or under suspicion of a certain account on our player base to prevent fraud. Players who are subsequently involved in these checks, may be asked for additional personal information depending or pertaining to the case. Verifying player identity and/or registration details, gaming activity, and financial transactions (deposits and/or withdrawals) qualify as reasons for background checks. In certain circumstances, UrbanCasino may request the help of third-party entities when conducting these background checks. If a player is found guilty of, or in some cases just suspected of, fraud, the player may be locked out of their UrbanCasino account,excluded from being offered and/or use bonuses and promotions, restricted from making deposits and/or withdrawals, and, in some instances, the players’ UrbanCasino Account will be closed entirely and all funds withheld. Any player involved in one of these background checks who refuses to provide the requested documentation will be locked out of their respective account until the necessary information is provided.

2.9: When using the UrbanCasino website and its Services, players need to provide legal proof of age. Any player found to be engaging in gambling activities before coming of legal age, will have their account closed immediately, with any and all bets made, will be considered void, and all winnings (either in the system or paid out to player) must be returned to UrbanCasino by the player in full.

2.10: To prevent fraud, in terms of financial or otherwise, third parties are prohibited to access and use a personal UrbanCasino Account on the player’s behalf. Whether approved by the player or not, the player is responsible for protecting their login information and for any damages incurred if having allowed a third party to access and use their personal account. All information provided when creating a UrbanCasino Account is confidential and is not to be shared by the player. If you suspect your account security has been compromised in any way, please contact UrbanCasino immediately. If you have forgotten your password, please request “Password Reset” on the Login Screen or contact the Customer Support Team.

2.11: Please be aware that an UrbanCasino account is not a bank account and should not be used as such. UrbanCasino offers no insurance and/or guarantee to protect your funds within your UrbanCasino account. Funds held or “saved” within said account do not accrue interest either and are held therein at your own risk.

2.12: When making deposits and/or withdrawals, players must use the currency of the account they selected upon registration. If applicable, fiat currencies are converted to your chosen cryptocurrency in order to play.

2.13: If there are any taxes that a player may be required to report and/or pay for gambling winnings according to their local or national jurisdiction, it is the sole responsibility of the player to fulfill.

2.14: UrbanCasino players may close their account at any time, provided that they do not have an outstanding debt with UrbanCasino. In order to close your account, we require written notice in the form of an email, physical letter, or by using the Contact Us page. As soon as we receive your request, we will begin the process of closing your account. You will be responsible for any and all transactions on your account until it is no longer accessible.

2.15: If you wish to reactivate your account with UrbanCasino, you can do so by contacting the UrbanCasino Customer Support Team. As stated in these terms, we do not allow multiple accounts with the same personal information, therefore a previously closed account has to be reactivated instead of creating a new one.

2.16: Any UrbanCasino player has the option of self-exclusion. The moment you decide to self-exclude or self-ban from our casino you will no longer have the access or right to request/receive bonuses or cash prizes, even if you were originally entitled to receive them before the self-exclusion or self-ban.

3.1: All bets are final. No bet made within UrbanCasino can be canceled without our consent once it has been placed.

3.2: If internet connection is lost while playing any of the casino games at UrbanCasino, that player may be allowed to complete the unfinished bet/round as soon as they have internet connection again and log back into the casino. If the bet or round was unable to be completed for any reason, contact the UrbanCasino Customer Support Team and we can review the issue.

3.3: Refunds will only be made for unfinished games in the event of a system error on our end at our own discretion.

3.4: Game providers have their own restricted jurisdictions whereby players from certain jurisdictions/countries may not be able to play as well as only certain currencies that the games can be played in.

If a game provider does not support game play from your jurisdiction, then the game should not be seen on the casino once logged into your account.

Below is a comprehensive list of all the game providers, their restricted jurisdictions and accepted currencies:

Please note, this may change from time to time.

4.1: Outside of any no deposit bonus offers or promotions by UrbanCasino, players are required to make at least one real money minimum deposit of 0.0003 BTC (€10 equivalent) in order to participate in the gambling services offered at UrbanCasino. Deposit and Withdrawal methods offered at UrbanCasino are subject to change at any time and any fees, procedures, and terms may vary between banking options.

4.2: Players may only make deposits to their UrbanCasino account exclusively through the UrbanCasino website.

4.3: Requesting chargebacks and/or refunds may result in both your UrbanCasino account being locked and closed, and any winnings in your account becoming void and withheld. Once you have made a deposit and it has reflected in your account balance, you may not request for it to be reversed without a valid reason.

4.4: Any UrbanCasino Account suspected of fraud, chargebacks and/or refund requests, will be temporarily closed while an investigation of the matter is under way. UrbanCasino also reserves the right to freeze the funds within the players’ UrbanCasino Account until the investigation is completed and the fraud, chargebacks and/or refunds in question are settled.

4.5: All deposits and withdrawals are to be made via verified Crypto – Wallet Transfers through the wallet address locked to the player’s account.

4.6: A player will have to deposit in the currency they selected on registration. Before depositing. a player has to lock in his withdrawal address; as a security measure. If a player wants to change his withdrawal address; they will need to contact the UrbanCasino Customer Support Team and send an email from the registered email address stating the old withdrawal address and requesting it to be amended to the new updated withdrawal address.

4.7: The balance in a players’ UrbanCasino account is divided into cash and bonus balances. Bonus balances are still in process of being converted to real cash and may not be withdrawn. Before a withdrawal can be processed, all outstanding bets must be completed, and any wagering requirements associated with a bonus must have been met.

4.8: A withdrawal request may only be made within the UrbanCasino website cashier. Any weekly/monthly withdrawal limits for the selected payment method will be posted within the cashier. Players must request withdrawals themselves through the UrbanCasino cashier. Requests made via LiveChat, telephone, or email are not allowed or validated.

4.9: Unless otherwise specified within the UrbanCasino cashier, the maximum allowed withdrawal limit is 0.5 BTC (€20,0000) per 30 days. When a player has winnings that exceed the maximum allowed limit per month, that player must make multiple withdrawal requests that will be processed in the next applicable time frame. The withdrawal limit may be increased over time at the discretion of UrbanCasino.

4.10: Standard verification documents are required when making deposits and withdrawals with UrbanCasino. While some deposit methods may not require documents to initially deposit, all players requesting a withdrawal must have up-to-date verification documents on file. The following KYC steps will be required:

• A photo of the front of ID on a white piece of paper with ‘today’s’ date written on it and player ID (which can be found in the player account after logging in)
• A photo of the back of your ID to show the expiry date
• A selfie holding the front of your ID
• Selfie holding the ID (no glare, no busy background; no cropping)

4.11: Documents must be clear, easy to read, and up to date. Once they have been received, our withdrawals team will review and process them within 24 hours. Once the documents are approved, any pending withdrawal for the player will be allowed to move forward in the withdrawal process. If any additional documents are required, our withdrawals team will contact the player via phone or email.

4.12: UrbanCasino reserves the right to internally audit any withdrawal at any time in order to protect the casino as well as our players from any fraudulent activity. These internal audits can take up to 7 business days and during that time your gameplay logs and transaction records, as well as personal identification information, may be reviewed. If there is reasonable evidence to suspect your account is involved in illegal or malicious behavior, fraud, collusion or cheating, your withdrawal and all funds/winnings will be considered void.

4.13: Withdrawals will only be paid to an account under the same name as the UrbanCasino Account Holder’s name.

4.14: Deposit and Withdrawals methods are subject to change at any time and without notice.

4.15: Due to the volatility of Crypto currencies, the Base currency of all activity is pegged to EUROs. For the avoidance of doubt, any financial activity including deposit, withdrawal or promotional limits on activity such as match bonus amounts are set to EUROs and then converted real time to the chosen player Crypto currency. In the event of ambiguity between a EURO or CryptoCurrency limit or stated amount, the EURO version has priority over the CryptoCurrency.

5.1: You hereby waive your right to make chargebacks and/or any type of reverse payment request in relation to your use of the UrbanCasino Services. Disregarding this term will result in damages suffered by UrbanCasino and any expense of such procedures must be refunded by you. Requesting chargebacks and/or refunds may result in both your UrbanCasino account being locked and closed, and any winnings in your account becoming void and withheld. In other words, once you have made a deposit and it has reflected in your account balance, you may not request for it to be reversed.

5.2: Any UrbanCasino Account suspected of fraud, chargebacks and/or refund requests, will be temporarily closed while an investigation of the matter is under way. UrbanCasino also reserves the right to freeze the funds within the players’ UrbanCasino Account until the investigation is completed and the fraud, chargebacks and/or refunds in question are settled.

5.3: The only time refunds may be made is for unfinished games in the event of a system error on our end at our own discretion.

5.4: If a failed deposit or canceled/refunded deposit occurs, we reserve the right to void any and all promotions or bonuses as well as any winnings made from them.

5.5: If an UrbanCasino player is found guilty of bonus abuse, the player can be subject to having their account blocked. Thus resulting in being blocked from being allowed to use bonuses, refunding the players’ deposits, canceling bonuses, voiding winnings, or banning the account entirely.

5.6: UrbanCasino operates the website and provides access to gaming services, customer support, account management, and payment processing in accordance with these Terms & Conditions and applicable laws.

5.7: Customers are responsible for ensuring that their use of the website complies with these Terms & Conditions and with the laws and regulations applicable in their jurisdiction.

5.8: If a customer has a question, concern, or dispute relating to their account, gameplay, transactions, bonuses, or winnings, they must first contact UrbanCasino’s customer support team using the contact details provided on the website.

5.9: All disputes must be raised as soon as reasonably practicable and include all relevant information necessary for UrbanCasino to investigate the matter. Failure to provide sufficient information may delay or prevent resolution.

5.10: UrbanCasino will review disputes fairly and in good faith and may request additional information or documentation from the customer to assist with the investigation.

5.11: Where a dispute relates to suspected fraud, anti-money laundering, counter-terrorism financing, or regulatory obligations, UrbanCasino may suspend the account and restrict withdrawals while the matter is under review.

5.12: UrbanCasino’s decision following the completion of a dispute investigation shall be final, subject to the customer’s rights under applicable laws and regulations.

6.1: Unauthorized Access to the UrbanCasino website and/or services (server, computer, database, game software, etc.) is forbidden. Any attempt made by unauthorized persons or entities to breach or bypass UrbanCasino security, tamper with any property relating to our website and services, will be reported to the relevant authorities along with your personal information. In the event of such a breach (or attempted breach), you will be locked out and prohibited from accessing UrbanCasino and our services.

6.2: Through registering an account with UrbanCasino, you hereby agree that you have no malicious intent regarding the use of UrbanCasino and our Services. Any player found to be engaged in any illegal/criminal activity including, but not limited to, money laundering, fraud, data theft and/or hacking, will immediately be banned permanently, prosecuted to the full extent of the law where applicable, with no obligation on UrbanCasino in regard to the refunding of the involved parties or individuals.

6.3: The following practices may be viewed by UrbanCasino as malicious activity:

• Using stolen/unauthorized funds to place bets
• Colluding with individuals and/or third parties to defraud the casino
• Using a VPN or masking your IP address
• Using malicious software to exploit our games/software to your advantage
• Tampering with the website and/or web content
• Using bots (automated players) to play on your account
• SPAM Submissions (Cyber-Attacks)
• Using our Services to conduct criminal activity (including, but not limited to, money laundering, theft, etc.)

6.4: When interacting with any UrbanCasino players or staff, our members are forbidden from engaging in defamatory or violent behavior of any kind whatsoever. This includes sexist or discriminatory remarks; harassment, obscene, abusive, or offensive language; and racial epithets or slurs.

6.5: UrbanCasino and its Services are for personal Adult entertainment only. No replication or reproduction of our site, services, or content is allowed without our explicit consent.

6.6: UrbanCasino prohibits the use of its services for money laundering, terrorism financing, or any other unlawful activity.

6.7: To meet AML/CTF obligations, we may require customer verification at any time, including identity checks, proof of address, payment method verification, and (where applicable) source of funds/source of wealth information, and we may hold deposits or withdrawals until verification is completed.

6.8: We monitor accounts and transactions to identify unusual or suspicious activity and apply a risk-based approach, including enhanced due diligence where higher risk is identified (for example, PEPs or higher-risk jurisdictions).

6.9: We do not permit use of our services by sanctioned or restricted persons or from prohibited high-risk regions, and we may suspend or close accounts linked to sanctions or terrorism-related restrictions.

6.10: If we know or reasonably suspect money laundering, terrorism financing, fraud, or related offences, we may investigate, restrict or freeze the account, withhold or void funds or winnings, and report the activity to competent authorities or relevant third parties where required by law.

6.11: Any breach of AML/CTF requirements may result in suspension or termination of the account, refusal of withdrawals, cancellation of bets/bonuses/winnings, withholding or confiscation of funds, and/or reporting to authorities or payment service providers, subject to applicable laws and regulatory obligations.

7.1: UrbanCasino is an online casino site. Any player who wishes to place bets on the UrbanCasino website, accepts the risks associated with gambling and possibly losing real money. UrbanCasino and its Services offer no express or implied warranty or guarantee of satisfaction or financial gain. Any losses or damages incurred by the player is done at the players own risk and hereby agree to waive all claims regarding this matter.

7.2: UrbanCasino offers no guarantee regarding the reliability and accuracy of the content presented on our website and/or any information derived/interpreted from them.

7.3: You agree that UrbanCasino and its Service cannot live up to the full standard of all players, including yourself. You agree not to exploit any unknown/unforeseen issues relating to our Services, the website and/or the games offered. UrbanCasino makes no guarantees with regards to the full functionality of the Services offered, website and/or the games, and you understand that there may be service interruptions, malfunctions, or unforeseen software errors that occur from time to time and may directly or indirectly affect the performance in one or more particular area of use. In case of a system malfunction of any kind, all bets and payouts that occurred due to that error will be declared void.

7.4: UrbanCasino is exempt from any issues related to your Internet Service Provider (ISP) or any other third-party entity used to access our Services, website, and/or servers.

7.5: UrbanCasino is not responsible for any loss or damage resulting from the use of our website and/or Services. This includes, but is not limited to, failure to receive anticipated winnings, business interruptions, loss of opportunity, loss of revenue, loss of data, loss of goodwill, loss of business, and others related to this matter.

7.6: Any links to the UrbanCasino website, its pages, and promotional content may only be used exclusively with our express written consent.

7.7: UrbanCasino and all of its Services/content are intended for non-commercial, personal Adult use only. Any repercussions that arise as a result of making illicit use of these resources, will be the sole responsibility of the perpetrators of such activities.

8.1: UrbanCasino stores the personal data and information we collect from You, securely in our servers in Europe. We take advanced steps to ensure that your data is transferred and stored securely and in accordance with the local Privacy and Data Policy policies required. In the case where data is transferred to data-centers and servers outside the EEA, we will seek to take additional measures to ensure that the data is handled as per EU data handling policy. We have appointed a data protection officer (DPO). If You have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO

8.2: UrbanCasino upholds strict confidentiality regarding all relations with an Account Holder. Data will only be disclosed if required in the event of an Account Holder violating the UrbanCasino rules or terms & conditions, whereupon data can be disclosed to a third party for investigation purposes only.

8.3: Site encryption – All information at UrbanCasino is securely encrypted with 256 bit SSL-encryption (Secure Socket Layer) to ensure your account remains secure at all times.

8.4: Account holder passwords – The Account Holder must choose a suitable private and unique password upon registration. It is an Account Holder’s own responsibility to not share this information with anyone else. If the Account Holder has reason to believe that others have become aware of their password, the Account Holder should immediately contact and inform the UrbanCasino Customer Support Team to change their password. .