Privacy Security Policy

We collect two types of information: ‘personal’ and ‘non-personal’.

Personal information

This is information that can identify you as an individual. This includes:

Account information

This is the information you must submit in order to open an account with us. This includes first and last names, email addresses, physical addresses, postal codes, and phone numbers, among other things. According to our license agreements or anti-money laundering legislation, we may make requests for additional information from time to time.

Voluntary Information

As part of establishing or sustaining a connection with you, we also collect information that you have willingly submitted. These are small bits of information about yourself that you may share with us via our live chat function, emails, or phone calls.

Device Information

Your IP address, geo location, and other unique identifiers such as your Mac Address or IMEI number are all shared with us from your hardware.

Non-Personal Information:

This is non-personally identifiable information that includes statistics, game play, operating system, browser, time spent on the site, language, and your referring site and comprises of technical information and information on your general usage of the website and services. This data is gathered and used to improve our services.

Any data that contains both personal and non-personal information will be considered, stored, and protected as personal data.

We utilize cookies, which are little pieces of software that install themselves on your computer. The information stored in the cookie allows us to tailor your experience and improve our services.

These optimisations include:

• Special features are activated because the cookie recognizes you as a repeat visitor
• Recognising your preferred language
• Remembering your preferences from the previous time you visited the website

We can give you relevant notifications and promotions and make engaging with our site more efficient by tracking this information.

The types of cookies used by UrbanCasino

• Temporary cookies – these are only stored for the duration of your browser session and are automatically __.deleted when you close it..
• Persistent Cookies – these cookies remember you across visits, ensuring that your experience with __.UrbanCasino is consistent.
• Third-party Cookies – these are cookies that send data from another website to be utilized on UrbanCasino’s __.website. Google Analytics, for example, embeds its cookies on our site to track your movements.

Cookies do not hold any personal information about you. However, from time to time, we may combine the information from a cookie with your personal information in order to make your experience at UrbanCasino even more personalized.

It’s simple to block and delete cookies. However, if you choose to disable cookies on the UrbanCasino website, you will be unable to use many of the features.

One of the services we use that uses third-party cookies is Google Analytics. They acquire data from your device that allows us to track your activities on our site. Your operating system, how many times you visit the site, which pages you visit, and how long you stay on the site are all included in this data. This data is anonymous, but by aggregating it across a large number of players, we can identify areas where we might improve our services to them.

To find out more about how Google uses your information take a look at the Google Analytics Terms of Use and the Google Privacy Policy.

Personal information must be collected. It serves a number of functions for us, including:

• Creating your account at UrbanCasino
• Process transactions
• Customise or improve your experience based on personal interests
• Communication regarding relevant updates
• Offer promotions and bonuses see below
• Identify, investigate and report violations of policy
• Identify fraudulent or criminal activity
• Provide customer service

Except as specified below, your personal information will not be sold, shared, or rented to third parties.

Your personal information will be shared in the following instances:

• With third parties who provide services to UrbanCasino
• With any companies falling under the same umbrella as UrbanCasino and their employees
• With investors or purchasers of either UrbanCasino or any of its related companies.
• With subsidiaries of UrbanCasino
• With auditors, lawyers or advisors who may require your personal information in their dealings with us

The reasons we have for sharing your personal information include the following:

• Creating reports, analysis and technical reasons
• As part of necessary internal processes for example processing deposits and withdrawals
• Communication promotional or general information

When it is essential to share your information with third parties, we will only include the information that is required for them to fulfill their roles, and they will not be permitted to use such information for other purposes in accordance with their agreement with UrbanCasino.

Personal information that you have shared with us may also be shared under the following circumstances:

• To assist with legal investigations or to enforce our rights.
• To protect the rights of players, UrbanCasino or third parties
• To comply with a legal request
• Where we believe that such disclosure is necessary to protect us or you from fraudulent activity or other security __.issues.
• When it is required to be able to enforce UrbanCasino’s policies or investigate the breach of these policies
• Where it will be required to defend ourselves against any legal claims

While UrbanCasino may have got your personal information from a third party, you acknowledge that this information is subject to the relevant third party’s security and privacy policies.

You also acknowledge that when you access a third-party website from inside the UrbanCasino website or while using UrbanCasino’s services and provide personal information, the information you disclose is controlled by the third-Privacy party’s Policy.

You agree not to hold UrbanCasino liable for the use of your personal information by other websites or other parties.

The contents of UrbanCasino’s website are open to the public, and you acknowledge that UrbanCasino will make every attempt to publish your personal information in such a way that it cannot be traced back to you. You cannot hold UrbanCasino accountable for how third parties use your personal information if you willingly post it on a public portion of the website, such as a message board. You agree to publicly reveal your personal information at your own risk when you do so.

If you have any concerns about your personal information being stored after your account has been deactivated, please contact us at [email protected]. We value your right to privacy as well as your ability to control who has access to your personal data. Please contact us at [email protected] if you require any changes to your personal information, including total removal. Your transactional history is the only information we are required to keep.

Please keep in mind that, unless you request otherwise, UrbanCasino will retain the information you give for as long as we believe it is necessary to offer our Services, comply with any legal responsibilities, enforce our agreements, and/or settle disputes.We reserve the right to make updates to, refresh or delete any inaccurate information at our sole discretion.

While we take all reasonable steps to protect and safeguard your information, including using the best available technology that is widely accepted by licensing regulations and industry standards as a whole to prevent unauthorised use of and access to it, you understand that we cannot be held liable for the actions of those who gain access to your personal information through unauthorised means and use it in an unlawful manner. We cannot promise that we will be able to prevent such attacks at UrbanCasino.

If you disagree with how your information was handled in this document, or if you want to report suspicious activities, abuse, or inappropriate behavior, please contact us at [email protected]

UrbanCasino may use your personal information, such as your name, email address, physical address, and telephone number, to send you information about UrbanCasino’s services, as well as those of other members of the same group, that we believe is relevant or may be of interest to you. These communications could come from us, our subsidiaries, or our affiliates.

We may share your information with affiliates or other parties for the express purpose of managing communications in order to deliver you said message. Our agreement with these third parties forbids them from using your information for any reason other than those for which our gamers have given their approval. Email, SMS telephone, and regular mail are examples of means through which you could receive such communications.

AYou can unsubscribe from receiving such communications at any time by following the instructions on each channel. Responding STOP to an SMS message or clicking the Opt Out link in an email are two examples. Personal requests made to our support staff via phone, chat, or email will also be honored.

You may continue to get emails even if you have opted out of marketing communications. These emails will not be commercial or promotional in nature; instead, they will simply advise you of downtime, the status of your withdrawals, or any processing problems that may have affected you.

Because your personal information is controlled and protected by a company, in the event of a sale of the business, in part or in its entirety, or a merger, your personal information will remain within the business and will be transferred in the same manner as any other asset. Those acquiring your personal information in the case of a sale or merger as stated shall be required to protect it in accordance with our Security Policy.

Only adults are permitted to use the services offered by UrbanCasino. You may not use any of the services supplied by UrbanCasino if you are not 18 years old or of legal age in your jurisdiction. Unless it is required for legal duties, all information gathered from children may be discarded. Please email us at [email protected] if you feel a minor has attempted to use UrbanCasino’s services and has provided their personal information with us.

We reserve the right to alter and update this policy at any time, and we will make every effort to ensure that the most recent version is available on our website. Your continued use of UrbanCasino’s services following any announced modifications or changes indicates your consent to this policy, so we recommend that you read it carefully to ensure that you understand its contents.

Please contact us at [email protected] if you have any queries about how we manage your information or what information we gather.